What are the latest trends in Business Process Outsourcing? These trends can be helpful for businesses looking to outsource specific processes or to improve overall business processes. Read on to the ADP website for more information. This article will discuss four significant trends in Business Process Outsourcing. It will be helpful for companies looking to outsource to an international provider. Listed below are the latest trends.

Cloud Computing

Data Bridge Market Research shows that the global business process outsourcing market was valued at $92.5 billion in 2019. It has been increasing rapidly since 2015 when its value dropped slightly. This is partly because of the emergence of new players in the Philippines, such as BPO firms, which have strengthened the belief that outsourcing is a promising venture. Moreover, startups fail due to premature scaling, as founders outsource repetitive processes.

According to a recent survey, a staggering 77% of enterprises have at least one cloud app and a portion of their computing infrastructure. Meanwhile, SMBs have started outsourcing some of their work to other companies. As a result, cloud-based BPO is an excellent option for many organizations because it enhances business collaboration, improves resilience against risks, and simplifies data administration. The benefits are clear: businesses save money by leveraging cloud-based BPO, providing flexibility and scalability to client companies.

Process Automation

In recent years, organizations have begun focusing on business process automation (BPA) to increase competitiveness and efficiency. While BPA is not a new concept, it has been gaining popularity in recent years, and its deployment has many benefits. For instance, businesses no longer need to invest a large amount of money in implementing it and can do so with minimal coding. Companies that excel at BPA include VBeyond Digital, which has accumulated eight decades of experience across various industries and serves as an end-to-end partner for BPA.

The concept behind BPA involves using advanced technology to automate repetitive tasks within an organization. Some examples of BPA include claims processing, employee onboarding, and invoice reconciliation. Automation improves accuracy and consistency across an organization by reducing the need for human intervention. As a result, businesses can expect improved consistency in their processes by leveraging BPA. The following are some of the benefits of process automation. Automation allows companies to eliminate human errors in business processes.

Customer Service

Several companies have seen their customer service teams transform this year. The COVID-19 pandemic and increased focus on improving customer experience have created a more competitive landscape. However, as companies look for better ways to engage customers and drive more revenue, more emphasis is being placed on customer service. This article will take a closer look at customer service trends and how these changes can help your business.

The Customer Services segment has grown exponentially over the past two years, thanks to a shift in customer expectations. By delivering a better customer experience, these services will drive more revenue and reduce overall costs. While these services have been around for decades, they’ve evolved in step with the times. As a result, the ideal outsourcer will empower modern enterprises with the expertise and experience they need to transform their support services into digital transformation.


Businesses increasingly seek transparency in their business processes to make operations appear more seamless and efficient. However, this can backfire on the businesses as transparency can reveal incompetent employees or those disenchanted with the value proposition. For example, the BBVA bank displays how much currency is being counted, sorted, and distributed in its ATMs. Similarly, Starbucks drive-throughs have video monitors where customers can watch the baristas as they work.

Transparent business culture can also foster loyalty and trust in employees. Employees are likelier to be loyal and take ownership of the company’s success when their work is transparent. It’s also an excellent way to improve the management-employee relationship. Good companies will attract the best talent, as well as retain them. To ensure that your team’s work meets expectations, you can hold regular meetings with department heads. Employees will be motivated to perform their job well when regularly involved in company activities.